Privacy Policy

Last updated: March 2025

1. Introduction

At Mosey, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with GDPR and Portuguese data protection laws.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address
  • Property Information: Property details, photos, location, amenities
  • Financial Information: Bank account details for payment processing
  • Booking Information: Guest names, dates, preferences
  • Usage Data: Website analytics, cookies, browsing behavior

3. How We Use Your Information

We use your information to:

  • Provide property management services
  • Process bookings and payments
  • Communicate with property owners and guests
  • Market properties on rental platforms
  • Improve our services and website
  • Comply with legal obligations

4. Data Sharing

We may share your information with:

  • Booking platforms (Airbnb, Booking.com, etc.)
  • Payment processors
  • Cleaning and maintenance service providers
  • Legal and regulatory authorities when required

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability
  • Withdraw consent at any time

7. Cookies

We use cookies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser. See our Cookie Policy for more details.

8. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Property and booking data is typically retained for 7 years for tax purposes.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Contact

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@mosey.pt