Consumer Dispute Information
Last updated: March 2025
1. Alternative Dispute Resolution
In accordance with Portuguese Law No. 144/2015 of September 8, we inform consumers of the existence of alternative dispute resolution entities for consumer conflicts.
2. Consumer Arbitration Centers
If you are unable to resolve a dispute directly with Mosey, you may submit your complaint to one of the following consumer arbitration centers:
National Consumer Dispute Information Center
Website: www.consumidor.gov.pt
CICAP - Arbitration Center for Consumer Disputes
Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto
Phone: +351 22 550 83 49
Email: cicap@cicap.pt
Website: www.cicap.pt
CNIACC - National Center for Consumer Dispute Information and Arbitration
Address: Rua dos Douradores, 116, 2º, 1100-207 Lisboa
Phone: +351 21 881 61 61
Email: geral@cniacc.pt
Website: www.cniacc.pt
3. European Online Dispute Resolution Platform
For online purchases, you may also use the European Commission's Online Dispute Resolution (ODR) platform:
4. Complaints Book
As required by Portuguese law, Mosey maintains an official complaints book. Consumers have the right to request and use the complaints book at any time. Complaints submitted through the official complaints book are forwarded to the relevant authorities.
5. Direct Contact
Before resorting to alternative dispute resolution, we encourage you to contact us directly to resolve any issues:
Email: support@mosey.pt
Phone: +351 911 081 370
We are committed to resolving disputes fairly and promptly.
6. Legal Rights
This information does not limit your legal rights under Portuguese consumer protection law. You may still pursue legal action through the courts if alternative dispute resolution is unsuccessful.